At 101 Market, we take pride in offering quality plants and products. Because many of our products are living and affected by weather and growing conditions, our return and warranty policy is designed to be fair to both our customers and our business.

______________________________________

Annuals, Vegetables, Herbs, Houseplants, and Tropicals

• Exchanges or store credit are available within 3 days of purchase.
• Original receipt is required.
• Plants must be in their original container and in saleable condition.
• We cannot warranty plants damaged by:
  • Improper watering
  • Improper planting
  • Lack of care
  • Insects or animals
  • Weather conditions after purchase

No warranty is provided after planting

Perennials, Trees & Shrubs

• Guaranteed through the current growing season (Labor Day).
• Original sales receipt is required.
• Plants must be properly planted and cared for to qualify.
• Approved claims are eligible for a one-time store credit up to the original purchase price.
• Warranty does not cover damage caused by:
  • Weather or temperature extremes
  • Animals
  • Disease or insects
  • Neglect
  • Chemical or salt damage
  • Improper planting or care
  • Acts of nature
• Sale and clearance items are excluded from the warranty and are final sale.

Hardgoods & Non-Plant Merchandise

• 14-Day Returns for refund or exchange with receipt; items must be new, unused, and resalable in original packaging.
• Sale/Clearance: Final sale; not eligible for return or warranty.
• Seasonal/holiday items may be exchange-only (when not on clearance).

What’s Not Covered

• Weather conditions we cannot control (extreme cold/heat, late frost, drought, wind, hail).
• Improper care (watering, planting depth, soil/ drainage issues), pests/animals, chemical or mechanical damage, or neglect.
• Plants not planted in the ground (for woody/perennial warranties).
• Commercial/landscape contractor purchases may follow different terms—ask before purchase.
• Sale & Clearance Items:
  • Live plants (trees, shrubs, perennials, annuals, houseplants): Final sale; no warranty/exchange/return.
  • Hardgoods/merchandise: Final sale; no returns or warranty.